Privacy policy
Last updated: August 6, 2024
At Reliefly US™, we care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website (reliefly-us.com) or use our services. By interacting with our site or services, you're agreeing to this policy.
Please take a moment to read it carefully.
Updates to This Policy
We may update this policy occasionally to reflect changes in our practices or for legal reasons. When we do, we’ll update the “Last Updated” date and post the changes on our website. Check back from time to time to stay informed.
What Information We Collect
The type of personal information we collect depends on how you use our site. We gather this information directly from you, from your interactions with our website, or from third parties we work with.
Information You Provide:
- Contact details (name, address, phone number, email)
- Order information (billing/shipping details, payment info)
- Account details (username, password, security questions)
- Customer support messages
Usage Information We Collect Automatically:
- Device and browser details
- Your IP address
- How you interact with our site and services
Information From Third Parties:
- Service providers (like Shopify, our payment processors)
- Marketing partners that help us show relevant ads
How We Use Your Information
We use the information we collect to:
- Process your orders, payments, and returns
- Communicate with you about your account or orders
- Improve your shopping experience and our services
- Show you marketing messages (you can opt out anytime)
- Keep your information secure and prevent fraud
Cookies and Tracking
Like many websites, we use cookies to enhance your experience and understand how you interact with our site. Cookies help us remember your preferences and track site usage for better service.
You can control cookie settings through your browser, but disabling them may affect how some features work. We do not respond to "Do Not Track" signals.
For more on cookies, visit Shopify's cookie policy here: Shopify Cookie Policy.
Sharing Your Information
We only share your information with trusted third parties for the purposes outlined in this policy, including:
- Service providers (e.g., payment processors, shipping partners)
- Marketing partners (for advertising and promotional purposes)
- Legal reasons (to comply with laws or enforce our rights)
We do not sell your personal information.
Security and Data Retention
We take reasonable measures to protect your data, but no security is 100% foolproof. We recommend you keep your account details secure.
We retain your information for as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
Your Rights
Depending on where you live, you may have the following rights:
- Access/Know: Request the personal information we hold about you.
- Delete: Ask us to delete your information.
- Correct: Update inaccurate information.
- Portability: Request a copy of your information.
- Restrict Processing: Ask us to limit how we use your data.
- Withdraw Consent: Revoke consent for specific uses of your information.
To exercise your rights or ask any questions, contact us at support@reliefly-us.com.
We will not discriminate against you for exercising your privacy rights.
International Data Transfers
We may process your data outside of your home country. For transfers out of Europe, we use standard legal safeguards to protect your information.
Children's Privacy
Our services are not intended for children, and we do not knowingly collect information from those under 16. If you believe a child has provided us with personal data, contact us to have it deleted.
Contact Us
If you have any questions or concerns about this policy or our privacy practices, please reach out:
Email: support@reliefly-us.com
Address: Aumianna LLC, 7223, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001
Phone: +1 (307) 220-9034