Refund policy

At Reliefly US™, our goal is to help you live pain-free and improve your well-being. That's why we offer a 90-day hassle-free return policy. We want you to shop with confidence!

How to Reach Us

If you need help with a return, our friendly customer support team is here for you. Just send us an email at support@reliefly-us.com, and we’ll get back to you within 24 hours.

When you contact us, please include:

• Your order number
• Details about the issue or concern
• The email you used for your purchase

Return Eligibility

You have up to 90 days from the day you receive your order to request a return. Here’s how to get started:

1. Email us at support@reliefly-us.com.
2. Follow the instructions provided by our support team.
3. Once your return is approved, we’ll send you a confirmation email with shipping details.

Non-Returnable Items

While our 90-day money-back guarantee covers most of our products, there are some exceptions. The following items can’t be returned:

• Perishable goods (food, plants, etc.)
• Custom or personalized items
• Personal care products (like beauty items)
• Hazardous materials, flammable liquids, or gases

For subscriptions, we offer a 30-day money-back guarantee from the billing date. If you have any questions about returning a specific item, feel free to reach out.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, let us know within 7 days of delivery. Please provide a quick description along with a photo or video of the issue, and we’ll send you a replacement.

Use this format when emailing us:

• Subject: Damaged/Defective Product
• Order Number:
• Your Name:
• Photo or video of the issue
• Your contact email

Lost or Stolen Orders Without Porch Pirate Protection

If your order was lost or stolen and you didn’t opt for Porch Pirate Protection, please reach out to your local carrier for assistance. Unfortunately, we can’t guarantee a refund or replacement for these cases.

Shipping Outside the US

We primarily ship to the US, UK, and Australia. If you’re located outside of these regions, we can’t guarantee delivery or cover any customs fees.

Returning an Item

Once your return is approved, we’ll send you detailed instructions on how to ship the item back to us. Please note that you are responsible for the return shipping costs, and items should not be sent back without contacting us first.

Refund Options

You can choose to receive your refund through:

• Your original payment method
• Store credit (if applicable)

Refund Processing Time

Once we receive your returned item and inspect it, we’ll send you an email to confirm if your refund has been approved. If approved, the refund will be processed to your original payment method. Keep in mind that your bank or credit card company may take some time to process it.

Late or Missing Refunds

If you’re waiting on a refund, you can:

1. Check your bank account.
2. Contact your credit card company for any delays in posting.
3. Check with your bank to see if it’s still processing.

If you’ve done all this and still haven’t received your refund, email us at support@reliefly-us.com.

Policy Changes

We may update this policy from time to time, so please check back occasionally.

Thank you for choosing Reliefly US ™! We’re committed to helping you feel your best.

Need Help?

Got questions? We’re happy to assist! Contact us at support@reliefly-us.com.

Company Details:

Aumianna LLC
7223, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001
+1 (307) 220-9034